Special Offer - 30% off RRP for October and November!!!

Are you getting the most value out of your existing customers?

It is often said that it is more profitable to keep an existing customer by meeting and exceeding their expectations every time they have contact with your business. Existing customers are already yours; it is how you value them that will change the future of your business.

This course is essential for store managers, all retail staff, store owners and small business managers.

The course objective is to develop your understanding of how to:
- Understand the underlying principles behind retail customer service
- Know how to consistently provide exceptional customer service
- Build loyalty from your clients
- Effectively communicate with the customer
- Achieve multiple sales

1.5 hours (nominal)